The Prestige Cleaning People Pty Ltd (ACN 729 470 699)
Address: 1879 Beechmont Road, Beechmont QLD 4211, Australia
Email: info@thepcp.com.au
Effective Date: 1st July, 2025
1.1. The Prestige Cleaning People Pty Ltd (ACN 729 470 699) (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we manage your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).
1.2. This policy outlines our practices concerning the collection, use, storage, disclosure, and disposal of personal information, both online (via our website at https://theprestigecleaningpeople.com.au) and offline (through our service operations).
1.3. By accessing our website, engaging our services, or providing your personal information to us, you consent to the practices described in this Privacy Policy.
2.1. Personal Information: The types of personal information we collect may include, but are not limited to:
(a) Identification details (e.g., your full name, date of birth);
(b) Contact information (e.g., residential and postal address, email address, telephone number);
(c) Financial information (e.g., credit card details, bank account information for processing payments);
(d) Service-related details (e.g., property address, access codes, specific cleaning instructions or requirements);
(e) Communication records (e.g., records of our correspondence, call recordings for quality assurance where advised);
(f) Technical data (e.g., IP address, browser type, pages visited on our website, via cookies and tracking technologies).
2.2. Sensitive Information: We will only collect sensitive information (as defined in the Privacy Act, e.g., health information, membership of a professional or trade association) if:
(a) You have provided express consent; and
(b) The collection is reasonably necessary for us to perform one or more of our functions or activities (e.g., information about allergies or a health condition that requires specific cleaning products).
3.1. We will collect personal information by lawful and fair means, primarily:
(a) Directly from you: When you fill out a form on our website, contact us via email or phone, engage our services, or provide information in person. We will take reasonable steps to notify you of the matters required by APP 5 at or before the time of collection.
(b) From third parties: With your consent, or where it is unreasonable or impracticable to collect it from you directly. This may include collection from:
(i) Payment processors (e.g., Stripe, your bank);
(ii) Subcontractors engaged to provide services on your property;
(iii) Family members, agents, or referral partners who book services on your behalf.
(c) Automatically: Through the use of cookies, log files, and similar technologies when you interact with our website.
3.2. Unsolicited Personal Information: If we receive personal information that we did not solicit and could not have legitimately collected under the APPs, we will, if it is lawful and reasonable to do so, destroy or de-identify that information as soon as practicable.
4.1. We collect, hold, use, and disclose your personal information for the following primary purposes:
(a) To provide our cleaning services to you, including scheduling, service delivery, and quality assurance;
(b) To process payments and administer your account;
(c) To communicate with you regarding your bookings, service updates, and inquiries;
(d) For internal record-keeping, administrative purposes, and billing;
(e) To comply with our legal and regulatory obligations, including tax laws;
(f) To send you promotional marketing communications about our services, where you have consented or where we are permitted by law to do so (see Clause 7);
(g) To improve our website, services, and customer experience;
(h) To manage and resolve any legal or commercial complaints or disputes.
4.2. We will not use or disclose your personal information for a secondary purpose other than the primary purposes of collection, unless:
(a) You have given your consent;
(b) You would reasonably expect us to use or disclose it for that secondary purpose (and that purpose is related to the primary purpose); or
(c) The use or disclosure is required or authorised by Australian law.
5.1. We may disclose your personal information to the following types of third parties, both within and outside Australia, as necessary to carry out the purposes outlined in Clause 4:
(a) Our employees, contractors, and subcontractors who require the information to perform their duties;
(b) Payment system operators and financial institutions (e.g., Stripe, PayPal, your bank);
(c) Our professional advisers (e.g., lawyers, accountants, auditors);
(d) Government and regulatory bodies as required or authorised by law (e.g., the Australian Taxation Office);
(e) Third-party service providers who assist us with IT services, data storage, web hosting, and marketing. These providers may be located overseas, including but not limited to the United States, and we take reasonable steps to ensure they comply with the APPs.
6.1. We may use your personal information to send you direct marketing communications about our services, offers, and promotions that we believe may be of interest to you.
6.2. We will only do this if:
(a) We have collected the information directly from you; and
(b) You would reasonably expect us to use the information for that purpose; or
(c) You have provided your express consent (where required by law).
6.3. In every direct marketing communication, we will provide a simple and clear mechanism for you to opt-out (unsubscribe) from receiving further marketing communications. You can also opt-out at any time by contacting us using the details in Clause 15.
6.4. We will give effect to your opt-out request within a reasonable timeframe.
7.1. Data Quality: We will take all reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up-to-date, complete, and relevant.
7.2. Data Security: We are committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement a range of physical, electronic, and managerial security measures, including:
(a) Secure storage of physical records;
(b) Password protection and access controls for electronic systems;
(c) Secure network infrastructure and encryption of sensitive data in transit;
(d) Confidentiality agreements with employees and third-party providers.
7.3. Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We cannot warrant the security of any information you transmit to us.
8.1. Access: You have the right to request access to the personal information we hold about you. We will respond to your access request within a reasonable period and give you access in the manner you request, unless an exception under the Privacy Act applies (e.g., where access would pose a serious threat to the life, health, or safety of any individual).
8.2. Correction: You have the right to request that we correct any personal information we hold that is inaccurate, out-of-date, incomplete, irrelevant, or misleading. If we refuse your correction request, we will provide you with a written notice setting out the reasons and the mechanisms available to complain.
8.3. To request access or correction, please contact our Privacy Officer using the details in Clause 15. We may need to verify your identity before processing your request.
Where it is lawful and practicable to do so, you have the option of dealing with us anonymously or by using a pseudonym (e.g., when making a general inquiry about our services). However, if you choose not to provide your personal information, we may be unable to provide you with our services (e.g., we cannot clean a property without an address).
10.1. Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalise content. A cookie is a small file placed on your device.
10.2. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality and your experience of our website.
11.1. As noted in Clause 5.1, we may disclose personal information to recipients located outside Australia. We will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs, unless:
(a) We reasonably believe that the recipient is subject to a law or binding scheme that has the effect of protecting the information in a way that is substantially similar to the APPs; or
(b) You expressly consent to the disclosure.
12.1. We have procedures in place for responding to suspected data breaches. In the event we have reasonable grounds to believe an eligible data breach has occurred (i.e., unauthorised access or disclosure that is likely to result in serious harm), we will:
(a) Conduct a prompt and reasonable assessment;
(b) Notify you and the Office of the Australian Information Commissioner (“OAIC”) as required under the Notifiable Data Breaches scheme; and
(c) Take steps to contain the breach and mitigate any potential harm.
13.1. Scope: This clause applies to all visual and audio-visual content (including but not limited to photographs, videos, virtual tours, and digital images) captured by us or our representatives at your property (“Property Content”).
13.2 Prior Written Consent & Image Release Agreement Required:
(a) We value your privacy and the sanctity of your home. We will not capture, use, or share any Property Content that identifies your specific address, personal belongings, or any household members for any commercial, marketing, or promotional purpose without first obtaining your separate, express, and written consent.
(b) Such consent must be provided via our standard Image Release Agreement. We will not rely on verbal consent or consent implied through other communications (e.g., email or text message) for this purpose.
(c) The Image Release Agreement will specify, at a minimum:
(i) The specific Property Content to be captured (e.g., “photos of the main living area and kitchen after the clean”);
(ii) The specific channels and purposes for which the Content may be used (e.g., “on the company’s Instagram and Facebook pages for promotional purposes”);
(iii) A clear statement of your consent;
(iv) Confirmation that you have the authority to grant such consent.
13.3. De-identified Content:
(a) We may use de-identified details of the services provided for case studies, training, and internal improvement. “De-identified” means the information does not contain personal information or any details that could reasonably be used to identify you or your specific property location.
(b) For example, we may refer to having “cleaned a 4-bedroom house in the Gold Coast hinterland” without using your name, address, or any distinguishing images.
13.4. Withdrawal of Consent:
(a) You may withdraw your consent for the use of Property Content at any time by providing us with written notice at info@thepcp.com.au.
(b) Upon receipt of your withdrawal, we will make all reasonable efforts to promptly cease using the specified Property Content in future publications and remove it from our owned channels (e.g., our website and social media feeds where we have direct control).
(c) You acknowledge and agree that it may not be technically feasible to remove the Content from every instance, such as from third-party websites, archives, or materials already distributed in print or digitally to the public prior to your withdrawal.
13.5. No Compensation: You agree that you will receive no financial compensation or other remuneration for the use of any Property Content for which you have provided consent.
13.6. Your Representations: By providing consent, you represent and warrant that you are the owner of the property or have the full authority to grant the rights contained in the Image Release Agreement.
14.1. We will take such steps as are reasonable in the circumstances to destroy or de-identify personal information that we hold once it is no longer needed for any purpose for which it may be used or disclosed under the APPs, unless we are required by law or a court/tribunal order to retain the information.
14.2. We maintain a data retention schedule to systematically manage the secure destruction or de-identification of personal information.
15.1. We will not adopt a government-related identifier of an individual (e.g., a Tax File Number, Medicare Number, or Driver’s Licence number) as our own identifier of the individual unless required or authorised by law.
15.2. We will not use or disclose such an identifier unless the use or disclosure is necessary for us to verify the individual’s identity for the purposes of our activities or functions, or as required or authorised by law.
16.1. Our website may contain links to other websites not operated or controlled by us (“Third-Party Sites”).
16.2. This Privacy Policy applies only to our own practices. We are not responsible for the privacy policies, content, or data handling practices of any Third-Party Sites. We encourage you to review the privacy policies of any Third-Party Sites you access.
17.1. In the event that we, or substantially all of our assets, are acquired, or in the case of a merger, sale, or other change of control of our business, customer information would be one of the transferred assets.
17.2. You acknowledge and agree that your personal information may be transferred to the acquiring entity or successor, and they will continue to handle your personal information in accordance with this Privacy Policy, unless they provide you with a new policy which you accept.
18.1. This Privacy Policy primarily addresses the handling of client and website user information. We also collect personal information from our employees and job applicants.
18.2. While employee records are generally exempt from the Privacy Act where they are directly related to a current or former employment relationship, we are committed to handling all such information with appropriate confidentiality and security, in line with our internal policies.
19.1. If you have a complaint about how we have handled your personal information, please contact our Privacy Officer in writing using the details in Clause 20. We will investigate your complaint and respond to you in writing within a reasonable timeframe (usually within 30 days).
19.2. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001
If you wish to contact us about this Privacy Policy, or to access, correct, or complain about the handling of your personal information, please contact our Privacy Officer:
Email: info@thepcp.com.au
Postal Address: The Privacy Officer, The Prestige Cleaning People Pty Ltd, 1879 Beechmont Road, Beechmont QLD 4211, Australia
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with an updated “Last Updated” date. We encourage you to periodically review this page for the latest information on our privacy practices.
