The Prestige Cleaning People Pty Ltd (ACN 729 470 699)
Address: 1879 Beechmont Road, Beechmont QLD 4211, Australia
Email: info@thepcp.com.au
Effective Date: 1st July, 2025
1.1 We respect your right to privacy and are committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy sets out how we collect, use, disclose, and manage your personal information.
2.1 We may collect personal information including your name, address, email, phone number, and payment details for the purpose of delivering our services.
2.2 Additional information may be collected when you provide feedback, request quotes, respond to surveys, or communicate with us.
2.3 We may also collect data automatically through our website, such as browser type, IP address, and usage statistics, via cookies or analytics tools.
3.1 We collect information directly from you (via website forms, phone, or email) and indirectly through website interactions or referrals.
3.2 We may also receive personal information from third parties and will handle it in accordance with this Policy.
4.1 We use your personal information to:
(a) provide cleaning services;
(b) process payments and issue invoices;
(c) communicate with you regarding bookings, updates, and promotions;
(d) improve our services and website functionality.
4.2 By providing your personal information, you consent to its use for these purposes.
5.1 We may disclose your information to employees, contractors, insurers, legal advisers, and service providers as necessary to deliver our services.
5.2 We may disclose information where required by law, court order, or regulatory authority.
5.3 In the event of a business sale or restructure, customer information may be transferred subject to confidentiality obligations.
5.4 We do not sell or rent personal information to third parties.
6.1 Information we collect may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
7.1 We implement appropriate physical, electronic, and managerial procedures to protect personal information against misuse, loss, or unauthorised access.
7.2 Transmission of information over the internet is at your own risk, and we cannot guarantee absolute security.
8.1 You may request access to the personal information we hold about you, subject to exceptions under the Privacy Act.
8.2 If you believe information we hold is inaccurate, out of date, or incomplete, please contact us to request correction.
8.3 Requests must be made in writing to info@thepcp.com.au.
9.1 If you have concerns about how we handle your personal information, please contact us in writing.
9.2 We will investigate and respond within a reasonable timeframe.
9.3 If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
10.1 We may update this Privacy Policy from time to time.
10.2 The revised version will take effect immediately upon publication on our website.
11.1 When you visit our website, we may use cookies to collect browsing information and enhance your online experience.
11.2 You may disable cookies via your browser settings; however, some features of the Site may not function properly.
11.3 Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
This Privacy Policy is governed by the laws of Queensland and New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of those states.
All Rights Reserved: The Prestige Cleaning People 2025
